A Picture is Worth a Thousand Words

Video and Audio Mystery Shopping allows QSI Specialists to provide clients with an additional level of service evaluation. This Hi-Tech solution eliminates any opinion from coloring the evaluation process. Only 7% of human communication is conveyed with words, 38% is how the words are spoken and 55% is by body language. Using video and audio recordings accurately evaluate all types of service performance. This useful tool enables decision makers to increase sales, enhance profits and improve customer retention and employee performance.

QSI Specialists receive extensive training in the use of hidden video cameras and audio recording devices to ensure a completely anonymous interaction with the staff being evaluated. QSI employs button cameras worn in shirts, blouses and purses with power units small enough to be easily concealed, rendering them undetectable. Audio devices are an increasingly popular choice for our clients; with advances in miniaturization our MP3 recorders can also be easily concealed.

Nevada is a one- party consent state, which means that the mystery shopper doing the recording is the consenting party. However, in almost all industries where we do video or audio recording, employees have signed appropriate waivers acknowledging the use of Mystery Shoppers and consenting to the taping of their interactions with mystery shoppers.

Each evaluation is designed to the specific scenario of the client, allowing for a full review of any area of concern. There may be additional written reports as needed or requested. The QSI Specialist acts as a normal customer and engages the employee in a service interaction. The employees are given the opportunity to present themselves in a professional and courteous manner. Our goal is to assist our clients in understanding the customer perspective.