Las Vegas Sun
Casino News

GIN launches Video Stars in Las Vegas

09/16/2003 - by GT Staff

Employee training and quality assurance programs in Las Vegas have gone to a new level with the introduction of miniaturized video. QSI Specialists, a leader in mystery shopping in Las Vegas, has announced they are now exclusive Nevada partners for the new Video Stars employee training program. QSI is a division of Global Intelligence Network (GIN), a local private investigative firm.
"We are very excited about bringing this new technology and training program to Las Vegas businesses," said Peter Maheu, managing partner of GIN.

"Think Candid Camera, using a hidden video on our expertly trained ‘video scouts’ to capture sales and customer service interactions of your staff on film," explained Chuck Kenerson, president of QSI Specialists. He added that "Video Stars is a real time video training program designed to provide your staff with a visual model of their performance. It affords them the opportunity to review, critique and self determine what adjustments need to be made to their own performance. It’s a very powerful tool."

The Video Stars programs have been used nationwide to develop successful employee training for restaurants, hotels, casinos, retail businesses, homebuilder sales and automotive dealerships. The Video Stars program can also augment existing traditional mystery shopping programs.