Meet the QSI Specialists Team of Project Managers

They are the Bridge Between
the Clients needs and the Shoppers skills.

Andrea Van Steenkist-Project Manager

Andrea has worked for QSI Specialists since December of 2002. She was hired as the Senior Account Manager and held that position until the fall of 2004 when she stepped down to Account Manager when moving to the Inland Northwest where she now resides and tele-commutes.

She has a BA in Marketing and Management from Eastern Washington University. Prior to working for QSI she held the following positions: Publications and Special Events Fund Raising Coordinator for the Girl Scouts of the Inland Northwest; Marketing Assistant for Spokane Federal Credit Union; Publications and Event Coordinator for the YWCA of Enid, OK; Assistance Coordinator, Leadership Spokane and Administrative Assistant in the Education and Governmental Affairs Department for the Spokane Area Chamber of Commerce.

Dubbed the "Shopping Queen" by shoppers she brings over 14 years of mystery shopping experience to QSI Specialists first as shopper and currently a Project Manager.

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Julie Tuning-Project Manager

Julie graduated with a B.S. in Mathematics in 1991 from the University of Idaho. She worked for American Express for 10 years in various levels of management, including Travel, Finance and Risk Management. Julie left American Express to be a full time, stay at home mom. Still wanting to take care of her family, she decided to become a Mystery Shopper. After signing up with various Yahoo! Groups she began Mystery Shopping in 2002 as an independent contractor in Utah.

When Julie moved to Nevada she began working for QSI as a Mystery Shopper. She has completed over 2,000+ shops in all facets of the industry. Julie remarks that mystery shopping is a great career for a stay at home mom. Recently, Julie was asked to take on the additional responsibilities of project management for QSI, scheduling other shoppers to do mystery shops, while still continuing to mystery shop herself. Julie resides in Las Vegas with her husband and daughter.

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Theresa Jones-Project Manager

Theresa came on board at QSI as a project manager in November 2006. She handles many of our clients, and is also assistant to Nancy Malone in editing Harrah’s reports. She came to us with experience as a Project Administrator, Executive Assistant, Office Manager and Human Resources Assistant, quickly becoming an asset to the company.

She is originally from Ohio, having moved first to Tucson, AZ. She then moved to “The City of Lights” with her husband who is in the Electrical business.

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John Dureen - Project Manager

Born in Hawaii, John came to the mainland to attend Stanford University and went on to be a Marine Corp aviator. After his discharge he changed venues and came to Las Vegas to learn the gaming business, starting as a pit dealer and poker dealer, then a floor supervisor and into casino management. John has written numerous manuals on casino operations, slot operations and casino service standards that are still in use today by gaming companies.

Today John is a highly-skilled gaming evaluator and trainer, skills he currently uses as the Director of QSI Specialists’ gaming & resort services division. His graduates are among the very best casino specialists in the nation who must attend 90 hours of intense classroom work and participate in multiple field trips for being sent into the gaming/resort world to conduct mystery shopping evaluations.

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