Meet the QSI Specialists Team of Project Managers

They are the Bridge Between
the Clients needs and the Shoppers skills.

Andrea Van Steenkist-Project Manager

Andrea has worked for QSI Specialists since December of 2002. She was hired as the Senior Account Manager and held that position until the fall of 2004 when she stepped down to Account Manager when moving to the Inland Northwest where she now resides and tele-commutes.

She has a BA in Marketing and Management from Eastern Washington University. Prior to working for QSI she held the following positions: Publications and Special Events Fund Raising Coordinator for the Girl Scouts of the Inland Northwest; Marketing Assistant for Spokane Federal Credit Union; Publications and Event Coordinator for the YWCA of Enid, OK; Assistance Coordinator, Leadership Spokane and Administrative Assistant in the Education and Governmental Affairs Department for the Spokane Area Chamber of Commerce.

Dubbed the "Shopping Queen" by shoppers she brings over 14 years of mystery shopping experience to QSI Specialists first as shopper and currently a Project Manager.

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Cory Hill-Personnel and Project Manager

Cory Hill is the Personnel Manager and also an Account Manager at QSI Specialists. Cory is responsible for the recruitment and hiring of mystery shoppers, and their subsequent orientation at QSI.

Cory also manages several mystery shopping accounts, working closely with both clients and shoppers. He has been with Global Intelligence/QSI for four years. Cory came to Las Vegas originally from Cottage Grove, MN by way of Palm Harbor, FL.

In addition, Cory currently attends the University of Nevada, Las Vegas, where he is working towards a degree in criminal justice.

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Nancy Malone-Harrah’s Project Manager /Editor

Nancy Malone is the Account Manager and Editor for the Harrah's Entertainment Properties located in Las Vegas and Lake Tahoe. She began her career at QSI as a mystery shopper in 2000, shopping just about everything from little downtown casinos, to furniture stores, to banks, to the Harrah's properties.

Nancy also has a background in the medical profession, including office management, scheduling and transcription. Having been a medical transcriptionist for thirteen years resulted in the capacity to write and edit reports. This definitely came in handy for mystery shopping reports and, as a natural progression, lead to Nancy being named Editor for the Harrah's account.

After becoming Editor of the Harrah's Entertainment reports, she was named Account Manager for the eight Harrah's Entertainment Properties located in Las Vegas and Lake Tahoe. Nancy was born in Raleigh, North Carolina, but has lived most of her life in Las Vegas. For fun, she likes to read books, watch movies and spend time with her two children.

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Julie Tuning-Project Manager

Julie graduated with a B.S. in Mathematics in 1991 from the University of Idaho. She worked for American Express for 10 years in various levels of management, including Travel, Finance and Risk Management. Julie left American Express to be a full time, stay at home mom. Still wanting to take care of her family, she decided to become a Mystery Shopper. After signing up with various Yahoo! Groups she began Mystery Shopping in 2002 as an independent contractor in Utah.

When Julie moved to Nevada she began working for QSI as a Mystery Shopper. She has completed over 2,000+ shops in all facets of the industry. Julie remarks that mystery shopping is a great career for a stay at home mom. Recently, Julie was asked to take on the additional responsibilities of project management for QSI, scheduling other shoppers to do mystery shops, while still continuing to mystery shop herself. Julie resides in Las Vegas with her husband and daughter.

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Jessyca Walton-Project Manager

Jessyca was born and raised in Champaign, Illinois. She attended Eastern Illinois University and graduated in December of 2005 with her bachelor’s degree in hospitality management with a minor in business administration. After working various jobs and internships in different branches of the hospitality industry she decided not to pursue a career in hospitality because of the long hours that would keep her from being able to spend time with her family.

Jessyca began working in January of 2006 with an accounting firm where she learned to assemble tax returns and gained valuable office skills. She enjoyed this job, but left this job in August of 2006 to move to Nevada with her husband so he could work on getting his Masters at UNLV. She began working with QSI in November 06 as a project manager.

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Theresa Jones-Project Manager

Theresa came on board at QSI as a project manager in November 2006. She handles many of our clients, and is also assistant to Nancy Malone in editing Harrah’s reports. She came to us with experience as a Project Administrator, Executive Assistant, Office Manager and Human Resources Assistant, quickly becoming an asset to the company.

She is originally from Ohio, having moved first to Tucson, AZ. She then moved to “The City of Lights” with her husband who is in the Electrical business.

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Van Nickerson-Project Manager

Van Nickerson is a graduate of the internationally recognized schools of Hotel and Restaurant Program at City College of San Francisco, and Hotel Administration at the University of Nevada Las Vegas.

Van has an extensive background in the hotel industry, and the food and beverage industry. His experience has spanned across three states (Nevada, California, and Georgia). In the hotel industry he has held such positions as Executive Housekeeper, Front Desk Clerk, Catering Account Executive, Convention Coordinator, and Guest Services Manager. He has been employed by such major companies as the Hyatt Corporation and Sheraton International. In the food and beverage industry he has held positions ranging from cook, waiter, Maitre d', banquet sales manager, event planner coordinator, and manager. Van has been employed by Chin Chin Restaurants International, Los Angeles International Airport Concessions Management Services, Magic Johnson’s T.G.I. Fridays (Carlson Restaurants Worldwide), Sands Expo and Convention Center, and the Long Beach Navy Officers’ Club. He has provided his expertise by consulting for actor Danny Glover’s Hollywood Fries Restaurant, and the Southern California Gas Company’s Energy Resource Center, a state-of-the-art convention meeting facility. He has been an active member and affiliate with the California Restaurant Association, the National Restaurant Association, and the National Association of Catering Executives; and a facilitator for the American Hotel and Lodging Association.

As a Workforce Specialist, for the Community College of Southern Nevada Van was instrumental in recruitment, employment training skills, academic development, and career advisement. He was an instructor / trainer and Operations Coordinator for customer service, organizational development, effective management styles, communication and attitude, team building, and conflict resolution courses.

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Jim Boudreaux-Video Project Manager

Jim moved from the Florida Panhandle to Las Vegas almost two years ago. Jim holds a bachelors degree in criminal justice (Magna Cum Laude; Troy University).

According to Jim, About 100 or so years ago he was a cop. He retired from the U.S. Air Force in 1995 after 22 years of service ('73-'95). [To help some of the younger folks put that in perspective: My military career started while we were still in Vietnam and ended after Desert Storm. The first administration I served under was Richard Nixon's. The last administration I served was Bill Clinton's.]

Jim has been a private investigator for about 12 years. He owned and operated his own PI firm for several years prior to moving to Sin City. In fact, his relationship with Global/QSI goes back several years and is directly related to his PI firm in Florida. Global made use of Jim's skills many years previous to his full time employment with us.

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John Dureen - Project Manager

Born in Hawaii, John came to the mainland to attend Stanford University and went on to be a Marine Corp aviator. After his discharge he changed venues and came to Las Vegas to learn the gaming business, starting as a pit dealer and poker dealer, then a floor supervisor and into casino management. John has written numerous manuals on casino operations, slot operations and casino service standards that are still in use today by gaming companies.

Today John is a highly-skilled gaming evaluator and trainer, skills he currently uses as the Director of QSI Specialists’ gaming & resort services division. His graduates are among the very best casino specialists in the nation who must attend 90 hours of intense classroom work and participate in multiple field trips for being sent into the gaming/resort world to conduct mystery shopping evaluations.

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Linda Helda - Project Manager

Linda Helda has a diverse back ground in the Gaming Industry, from the Casino Cage, Count Room, Casino Main Bank, to the Chip Vault, Hotel Front Desk, Switch Board and different aspects of the Security Surveillance.

Linda Helda has been a business owner and operator as well as a business consultant for other businesses. During her career she has worked as Chief Operations Officer, Operations Manager, and Public Relations Liaison for numerous Corporations and Businesses. Linda has educational courses in Business Finance, Business Management, and Criminal Justice.

While working for the City of Las Vegas, Linda, has performed duties in many areas of the legal system. Linda attended the Category II Academy and then returned and passed the Category I Peace Officer Training Academy in the State of Nevada. By continuing to improve herself and her skills Linda obtained her Intermediate and Advanced Peace Officer Certifications. Instructing for the Police Academy on numerous occasions, Linda’s goal was to become a State Certified Instructor. When she retired from the City of Las Vegas with 20 years in the Nevada Retirement system she was working on her Instructor Certification with the State of Nevada. While with the City of Las Vegas, she did investigations, interviews, dignitary protection, arrests and front line police work. The positions she held gave her the ability to work with the City Attorney’s Office, the Court System, the Warrant Service Department and cooperative joint functions with other Policing Departments.

Mayor Oscar Goodman and the City of Las Vegas Counsel designated April 07 as Linda Helda Day for the outstanding service to the City of Las Vegas and the community.

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