Preparing to Perform a Mystery Shop

• Please review all the questions of the evaluation form before you conduct the mystery shop. It is important to memorize as many of the questions as possible prior to arriving on site.

• Determine how you are going to record the notes of your mystery shop. Verify that all of your mystery shopping instruments are operational, and make sure you have a back up way of note taking if your first option fails you while performing the mystery shop.

• Determine where you are going to administer your note taking while on site – bathroom stall, telephone booth, the car you drove in, or any other hidden location.

• Make sure you have a valid driver’s license.

• Make sure your credit card, checking account, or cash is enough to cover the costs of the mystery shop.

• Do not take with you any mystery shopping instructions or materials that will blow your cover if seen by an employee.

• If you are conducting a mystery shop for a casino, please get written notification from your Account Manager that you are allowed to use the player’s points for your own use. Do not presume that the player’s points accumulated while performing a casino mystery shop are yours to use. It is most often an industry standard that the player’s points are owned by the casino not you.