Working with Account Managers

• You can accept jobs with QSI Specialists’ Account Managers or other partner companies via e-mail notification or logging into Prophet at http://shopper.qsispecialists.com/ to self assign available shops.

• Please respond to Account Manager correspondences via e-mail as soon as you receive e-mail message.

• Deadlines are critical: Do not accept a job if you cannot complete it. We depend on you to complete any assignments accepted within the assignment dates provided.

• Please review the mystery shop instructions to make sure you can perform the mystery shop to the client’s expectations. Even if you have done the shop before, requirements change. Your scheduler will try to point out any new information, but you are ultimately responsible for completing an accurate shop and providing the client with the information they need. If you can not comply with the instructions for a given mystery shop, please notify your Account Manager immediately.

• Please reply back to your Account Manager if you intend to accept a job assignment. Do not presume that if an Account Manager wants you to accept an assignment that he/she will know you are interested in accepting the assignment until you have responded by e-mail confirming your acceptance of an assignment. Once you have acknowledged your interest in accepting an assignment from Account Manager, you will need to receive a confirmation e-mail from the Account Manager notifying you that you are assigned to the given shop. If you fail to receive this acceptance notification e-mail from your Account Manager, then you are not assigned to the project and it has been given to another Mystery Shopper.

• If you have any emergency and can not complete your evaluation by the stated deadline, please contact your Account Manager immediately! If you can not speak to your Account Manager directly over the phone, it is your responsibility to keep calling and e-mail your Account Manager until you can speak to he/she directly about your circumstances.

• If you are actively working on a monthly basis for QSI Specialists, please inform all Account Managers when you will be taking a vacation.