Gaming and Casinos

QSI offers several types of Casino products. We have numerous Hotel and Casino clients. Our shoppers are certified by the client company in the service standards of the client. Our shoppers go through the same orientation as the employees of the client company, so they are fully aware of the clients’ policies, procedures and service standards. These certified shoppers are not experts in casino table games. They pose as a typical casino customer and they evaluate the customer service of the dealers, pit bosses and slot personnel from a customer service standpoint. They let the client know if those employees are performing in a manner consistent with company policy or driving customers out the door.

QSI Specialists also has available extensive casino shops utilizing shoppers trained in the UNLV gaming and hospitality institute. Some casino bosses do not want mystery shoppers in their casino. They only want evaluations conducted by investigators fully trained in all aspects of casino operations. Our investigators go through 180 hours of training in table games, slot and casino operations. If you want one of the best casino evaluations in the industry of your casino operations, give us a call.

QSI will also conduct one-time specialty shops at any venue on your property. Want to see how your box office is performing or some of your retail outlets? How about the timeshare OPC on your property? Are the bartenders giving away excessive comp drinks or your valet personnel soliciting tips? All pretty important stuff if you are a manager with oversight in any of these areas.