Dining

What keeps them coming back? QSI Specialists expert shoppers can help you learn what is exceptional at your establishment as well as what could use a little work. We can help you create a report that is tailored to the specific needs of your establishment or we can use one that you have already created.

Whether you are a fine dining establishment, offer fast fabulous food or provide cuisine somewhere in-between, we can help you focus on increasing your customer loyalty base, maximizing food & service quality and creating customer satisfaction.

For example, a fast food establishment may want to focus on the order-taker and/or server’s appearance and customer service, food quality, quickness of service, establishment cleanliness and overall perception of the evaluator. Whereas a fine dining establishment might take it a few steps further and add a reservations evaluation, seating time, menu knowledge, wait times, check backs, overall ambiance and customer satisfaction. We can even offer a Valet evaluation if your establishment offers this service.

We can also offer an immediate reward shop when pre-specified expectations are met. The shoppers reveal themselves to offer an immediate reward to the order taker, server or manager. You can choose an award that you feel is appropriate, whether it be a small sum of cash to one employee or t-shirts for all on staff.

If you are a large restaurant chain and are concerned with menu board listings, overall appearance and maintenance of your franchise stores, we can offer a digital shop where the manager’s approval is obtained and photos are uploaded and sent to you for near immediate observation.

You choose how best to use the information obtained and we can customize your shop form to make it easy for you to review areas with your employees. We want to work with you to ensure your company maintains the standards YOU set for your employee team. QSI Specialists works with you to make your business more successful and we will work with you to create a shop that meets your needs and expectations.