Chuck Kenerson-QSI President

Chuck spent his youth on the East Coast and moved to Las Vegas in 1961. He graduated from High School in Las Vegas, and graduated from UNLV in 1970. Chuck joined Global in 2000, bringing years of experience with the DEA and Nevada Gaming Control Board. Chuck was instrumental in establishing Global's mystery shopping Division, QSI Specialists, the largest mystery shopping company in Nevada.

Chuck spent twenty-four years as a Special Agent and Supervisory Special Agent with the United States Department of Justice, Drug Enforcement Administration. While with the DEA, Chuck served in a variety of domestic enforcement and management assignments.

Prior to his retirement, Chuck coordinated interagency enforcement operations in the DEA's Washington, DC Headquarters.

After retiring from the DEA, Chuck spent three years as an Agent with the Nevada Gaming Control Board, where he conducted background and financial investigations on businesses and individuals seeking approval for non-restricted gaming licenses. Chuck serves on the Board of
Directors of the Association of Former Federal Narcotics Agents (AFFNA).

Chuck also has experience as a security consultant and corporate security investigator for several major gaming corporations. He is a member of the Association of Former Federal Narcotics Agents, International Narcotics Officers Association, American Society of Industrial Security and Nevada Society of Professional Investigators.

Chuck is a licensed Private Investigator in Nevada.

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Theresa Jones-Operations Manager

Theresa came on board at QSI as a project manager in November 2006. She came to us with experience as a Project Administrator, Executive Assistant, Office Manager and Human Resources Assistant, quickly becoming an asset to the company.

She is originally from Ohio, having moved first to Tucson, AZ. She then moved to “The City of Lights” with her husband who is in the Electrical business.

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Natalya Berkovich-Accounting Supervisor

Our Director of Accounting joined us from an affiliate company in Florida in 2000. Natalya oversees all accounting functions for Global Intelligence Network, and its mystery shopping division, QSI Specialists.

Fluent in Russian, Ukrainian, and English, Natalya also assists in special investigations in Russia and the CIS Countries.

Natalya Berkovich was born and raised in Kiev, Ukraine. She moved to the United States in 1994. In 1997, at the same time she was attending Northwood University (Florida campus), she started to work for an affiliate company of Global Intelligence Network, LLC. While working in Florida, Natalya was responsible for maintaining the accounting records for several companies in which Global Intelligence was affiliated. In 2001 Global Intelligence invited Natalya to join their Nevada operations. She became a naturalized US Citizen in 2002.

Natalya was instrumental in developing a system of tracking and reporting both for Global cases, and the complicated financial reporting for QSI's mystery shopping. She also is responsible for establishing and maintaining internal controls and policies to promote the financial growth of both companies.

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Angela Marano– Accounting

Angela is originally from New York City where she attended Fordham University at Lincoln Center. Angela moved to Las Vegas in 2003 and she joined our team this year. She has a strong background in bookkeeping and business administration with many years of experience in varied corporate environments. Angela is proving to be a valuable asset to our Accounting Dept.

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Diana Langon – Accounting

Diana came on Board in 2009, as Accounting Assistant. Diana processes QSI Specialists employee timesheets and maintains their files, also posting payables, invoicing and other various bookkeeping tasks.

Using our internal time tracking system, Diana processes our mystery shopping employee timesheets, reconciles those records with clients' records, creates invoices and posts bills. Her duties also include maintenance of QSI employees' files and various other Human Resources functions.

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Daycy Carr – Human Resource Manager

Daycy Carr graduated from Vo-Tech High School in 2008. As a student at Vo-Tech she majored in two fields; Accounting and Office Technology. A year after graduating, Daycy became part of the QSI and Global Intelligence team as the HR/Recruiting Manager.

Daycy is responsible for orienting our new shoppers and communicating with partner companies to set up accounts for our shoppers. She is currently in training to run the QSI website along side our project managers. Her goal as the HR/Recruiting Manager is to help all our shoppers with any situation they may encounter in their beginning stage. One of Daycy’s career goals is to move up in the company and become a Project Manager. The skills she obtained at Vo-Tech, her “CAN DO” attitude, and her genuine care for others have made Daycy an asset to our team and we are glad to have her with us.

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Christine Newcombe - Sales and Marketing

Ms. Newcombe began her multi-disciplined career in New York City training and performing as a dancer, singer, and actress. Upon meeting Steve Wynn, Christine became enamored with the synergies between entertainment and the Las Vegas hospitality establishments. This chance meeting resulted in a dynamic career shift affording Christine the opportunity to work in every division of a hospitality organization over the course of ten years. During this time she opened three hotels – Wall Street Marriott, Bellagio Resort Hotel, & Wynn Las Vegas in an interest to maximize her exposure to hospitality operations.

Christine brings this wealth of knowledge paired with her deep understanding of operational execution in Casino, Hotel Operations, Human Resources, Entertainment, Convention Services, Retail, and F&B to every account she manages. She has traveled extensively to Europe to study guest service standards among the elite five-star properties. Her vision is to evolve mystery shopping to the next level, where hotel partners clearly benefit from benchmarking and improved revenue generation.

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Christine Casper-Project Manager

Joining the company in 2003, Christine became an accounting assistant in 2005. Christine processes Global and QSI Specialists employee timesheets and maintains their files, also posting payables, invoicing and other various bookkeeping tasks.

Christine started with Global Intelligence Network at the reception desk. In very little time she moved on to part time project management and part time accounting. In 2005 she made a complete switch to our accounting department and became "the right hand" of our Director of Accounting.

Using our internal time tracking system, Christine processes our mystery shopping employee timesheets, reconciles those records with clients' records, creates invoices and posts bills. Her duties also include maintenance of Global and QSI employees' files and various other Human Resources functions.

She faces increasing responsibilities and challenges with confidence; her efficiency and initiatives accommodate our company's rapid growth.

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John Dureen - Project Manager

Born in Hawaii, John came to the mainland to attend Stanford University and went on to be a Marine Corp aviator. After his discharge he changed venues and came to Las Vegas to learn the gaming business, starting as a pit dealer and poker dealer, then a floor supervisor and into casino management. John has written numerous manuals on casino operations, slot operations and casino service standards that are still in use today by gaming companies.

Today John is a highly-skilled gaming evaluator and trainer, skills he currently uses as the Director of QSI Specialists’ gaming & resort services division. His graduates are among the very best casino specialists in the nation who must attend 90 hours of intense classroom work and participate in multiple field trips for being sent into the gaming/resort world to conduct mystery shopping evaluations.

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Anita Lumpkin - Project Manager

Anita has been with our sister company Global Intelligence Network for 3 years n as an investigator and has joined our QSI team in 2008. Anita currently holds the position with QSI as a project manager for Video/Audio mystery shops. Anita also continues to support investigations for Global Intelligence Network.

Prior to moving to Las Vegas 8 years ago, Anita’s previous occupations provided extensive experience in Office Management and Administrative Assistance. She also has earned a living in the mortgage business as well as medical assistance.

Born and raised in Cleveland Ohio, Anita acquired an Associates degree in Data Processing right after High School, during which she acquired her Secretarial Certificate. As Anita increases in knowledge and faces new challenges she has proven to be an asset to both companies.

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Andrea Van Steenkist-Project Manager

Andrea has worked for QSI Specialists since December of 2002. She was hired as the Senior Account Manager and held that position until the fall of 2004 when she stepped down to Account Manager when moving to the Inland Northwest where she now resides and tele-commutes.

She has a BA in Marketing and Management from Eastern Washington University. Prior to working for QSI she held the following positions: Publications and Special Events Fund Raising Coordinator for the Girl Scouts of the Inland Northwest; Marketing Assistant for Spokane Federal Credit Union; Publications and Event Coordinator for the YWCA of Enid, OK; Assistance Coordinator, Leadership Spokane and Administrative Assistant in the Education and Governmental Affairs Department for the Spokane Area Chamber of Commerce.

Dubbed the "Shopping Queen" by shoppers she brings over 14 years of mystery shopping experience to QSI Specialists first as shopper and currently a Project Manager.

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Julie Tuning-Project Manager

Julie graduated with a B.S. in Mathematics in 1991 from the University of Idaho. She worked for American Express for 10 years in various levels of management, including Travel, Finance and Risk Management. Julie left American Express to be a full time, stay at home mom. Still wanting to take care of her family, she decided to become a Mystery Shopper. After signing up with various Yahoo! Groups she began Mystery Shopping in 2002 as an independent contractor in Utah.

When Julie moved to Nevada she began working for QSI as a Mystery Shopper. She has completed over 2,000+ shops in all facets of the industry. Julie remarks that mystery shopping is a great career for a stay at home mom. Recently, Julie was asked to take on the additional responsibilities of project management for QSI, scheduling other shoppers to do mystery shops, while still continuing to mystery shop herself. Julie resides in Las Vegas with her husband and daughter.

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